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Frequently Asked Questions

Product Questions

What’s the difference between Soft and Crunchy oat flakes?

Soft oats (thin flakes) cook quickly and have a creamy, smooth texture. They’re perfect for porridge, baking, smoothies, or meals for young children.
Crunchy oats (long flakes) stay firmer for longer, have a heartier texture, and are ideal for granola, savory dishes, or cooking.

What are your oat flakes made from? Are they hulled or unhulled?

Our oat flakes are made from unhulled (naked) oats, which means they retain their natural fiber and full nutritional value. It’s a rare variety, but much more natural and nourishing.

Do your products contain gluten?

Oats are naturally gluten-free, but the final gluten status depends on the processing environment. Our products are not certified gluten-free, so if you’re highly sensitive, please keep this in mind.

Are the oat flakes certified organic?

Yes, all our products are certified organic and sourced from controlled ecological farming (AT-BIO-302).

How should I use the oat flakes? Do they need to be cooked or soaked?

Soft oats don’t need to be cooked or soaked — just pour over hot water or milk and enjoy immediately.
Crunchy oats require longer cooking or soaking for the best results.

How long do oat flakes stay fresh?

They stay fresh for up to 4 months from packaging when stored in a cool, dry place.

Do your products contain any additives or preservatives?

No. Our oats are 100% natural — no additives, no preservatives.

Where do your oats come from?

All of our oats are grown on our own family farm in Austria, using sustainable and organic farming methods. We oversee every step — from seed to packaging — to ensure quality and transparency.

Are your products vegan?

Yes, our oat flakes are 100% vegan – made only from pure oats, without any animal ingredients or processing agents.

Ordering & Shipping

How long does delivery take?

We ship with DPD. You can expect your order to arrive within 3–5 business days.

Which countries do you ship to?

We currently ship within Austria only.

How much does shipping cost?

Shipping costs depend on the number of packs ordered:


• 1 – 2 packs: €3.99

• 3 – 5 packs: €1.99

• 6 or more packs: Free
• Over 50 packs: Please contact us directly for a custom shipping quote.

Is free shipping available?

Currently, we do offer free shipping on 6 or more packs.

Will I get a tracking number for my order?

Yes, DPD will send you an email with tracking details once your package is on its way.

How do you package the products? Is the packaging eco-friendly?

Our packaging is as eco-friendly as it can be. We use paper-bags with a special food-safe-inlet (mandatory for food packaging).

Payment & Discounts

Which payment methods do you accept?

We accept credit/debit cards, GooglePay and PayPal. All payments are made via a secure, encrypted platform.

Do you offer quantity discounts?

Yes! Our products come in 1, 3, or 6-pack options:


• 3-pack: Save 5%

• 6-pack: Save 10%

Orders & Returns

Can I modify or cancel my order?

If your order hasn’t been processed yet, get in touch with us as soon as possible by email or phone, and we’ll be happy to assist.

What should I do if I receive a damaged or incorrect product?

Please send us a photo of the product within 48 hours by email. We’ll handle every issue quickly and fairly.

Can I return a product if I change my mind?

Yes — you have 14 days from delivery to let us know you’d like to return your order. Please note:


• The product must be unopened.

• You must return it within 14 days of notifying us.

• Return shipping costs are your responsibility.


You’ll find full details here: [Terms & conditions]

Contact, Community & Feedback

How can I contact you?

For questions, email us at: office@nitschinger-organic.at

Where can I leave a review?

You can leave a review directly on the product pages. We also run giveaways on social media for those who share their feedback.

Where can I follow your brand on social media?

You can find us on Instagram and Facebook, where we share product news, behind-the-scenes content, and special giveaways.


Follow us @nitschinger_organic to stay inspired and connected!

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